Troubleshooting Challenges

Your how-to guide for quickly resolving challenges you might find using the app.

Ivana Radosavljevic avatar Danielle Fisher avatar
9 articles in this collection
Written by Ivana Radosavljevic and Danielle Fisher

I can't access the GoProposal Academy

Understand what checks to make if you can't access the academy.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

I can't login to my account, how do I access it?

If you're having trouble accessing your account, please read through this article.
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Written by Danielle Fisher
Updated over a week ago

The dashboard of stats doesn't seem to be including all of my proposals?

Understand how to make sure your dashboard is showing all of the data you need.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

Steps to take in GoProposal if an e-mail didn't hit your clients inbox.

In GoProposal we have an e-mail deliverability scoring system, which will show you what can be improved AND exactly how to improve it.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

The alignment fee doesn't seem to be pulling through/working in my proposal - what do I do?

Learn what to do if you're expecting the alignment fee/catch up to show but it isn't.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

The text/number formatting in my PDF looks weird. How do I correct it?

Learn what to do if the formatting appears to be inconsistent or incorrect in your proposal and engagement letter documents.
Ivana Radosavljevic avatar
Written by Ivana Radosavljevic
Updated over a week ago

Calculation tool stuck on 'calculating totals' - what's causing this?

Learn what to do when your system gets stuck calculating totals when creating a proposal.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

I have made changes to my templates but these are not pulling through to my proposal.

Learn what to do if you have tweaked any aspect of your proposal or letter of engagement but can't see these changes in your proposal.
Danielle Fisher avatar
Written by Danielle Fisher
Updated over a week ago

I can't seem to find an existing proposal on my dashboard?

Learn what to do if you can't find a proposal you previously sent out or saved as a draft.
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Written by Danielle Fisher
Updated over a week ago