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How to use the Contact Hub

Learn how to manage client information, proposals, and integrations using the Contact Hub in GoProposal.

Written by Russell Henderson

The Contact Hub lets you manage client details, proposals, and related information in one place. After setting up your Contact Hub, you can edit proposals, update client details, and link integrations.

📎 NOTE: If no client information appears, you need to add clients manually or import your client data.


Accessing the Contact Hub

  1. In GoProposal, click Contacts to open the Contact Hub.

  2. Click View beside the individual or organisation you want to manage.


What you can view and manage

Proposals

  • Edit, duplicate, or view proposals

  • Editing or duplicating opens the Create Proposal page

  • Saving as draft or live adds the new version to the proposals list

  • Viewing opens the proposal details on the Proposal Dashboard

Contact details

  • View and edit client details

  • Categorise as Client or Missed Opportunity (a proposal marked as lost)

  • Add a specific renewal date if it differs from the financial year end

  • Click Save after making changes

Client value

  • View client value over the last one, two, or three years

  • Hover over points on the graph to see the proposal and date

  • Use this data to set renewal goals and track value over time

Notes

  • Add notes for quick reference

  • Click Edit, then Add to create a note

  • Save to confirm changes

Related individuals

  • Add or edit related individuals and their positions

  • Remove incorrect entries or save updates

Integrations

  • Link client details to integrations for automatic population on the Create Proposal page

  • Click Edit, search for the client, and press Enter

  • Status changes to Linked. Click Save

Danger zone

  • Delete a client if necessary

  • Confirm deletion or select I’ve changed my mind

CAUTION: You can't recover deleted client details.


Using Contact Hub on the Create Proposal page

  • Search for an existing contact from the Contact Hub

  • If the system doesn't import the contact, search and add them during proposal creation

  • If a client is already linked to an integration, it appears as Linked


See also


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